Canon Sued for Disabling Scanning When Printers Run Out of Ink

Canon USA is on the receiving finish of a class-action lawsuit that alleges that the corporate doesn’t enable homeowners of sure printers to make use of the scan or fax capabilities if the machine runs out of ink.

Bleeping Computer reviews that Canon buyer David Leacraft filed the lawsuit final Tuesday, alleging misleading advertising and unjust enrichment by the digicam and printer producer.

Leacraft found that his “all-in-one” Canon printer Pixma MG6320 refused to scan or fax paperwork if there was no ink left within the printer. He argues that seeing as ink just isn’t obligatory for the machine to carry out scanning or faxing, these options ought to nonetheless be accessible even when the printer has run out of ink.

“Plaintiff Leacraft wouldn’t have bought the machine or wouldn’t have paid as a lot for it had he identified that he must preserve ink within the machine to be able to scan paperwork,” the criticism reads that

Leacraft just isn’t the one dissatisfied Canon buyer who has observed this case, as others have contacted the corporate about this similar downside since a minimum of 2016. The shoppers have been then instructed by the shopper assist brokers that ink cartridges should be put in to be able to use all capabilities of the printer.

Supply: Canon Group Printer/Multifunction Help

The criticism factors out that though Canon advertises that its all-in-one printers embody print, copy, and scan options, there isn’t a warning that exhibits that ink is important to make use of these options.

With that in thoughts, the class-action lawsuit states that the corporate is deceiving clients into shopping for a product that “was designed to artificially and unethically introduce practical bottlenecks by tying them to ink ranges,” regardless that, in sensible phrases, the ink stage is irrelevant to the opposite options of the gadgets.

There isn’t any cause or technical foundation for manufacturing the All-in-One Printers with an ink stage detection perform that causes the scanner to cease functioning when ink is low or empty. Canon designed the All-in-One Printers in such a strategy to require customers to take care of ink of their gadgets no matter whether or not they intend to print. The end result is a rise in ink gross sales from which Canon obtains important income.

Leacraft has filed the lawsuit within the District Court docket for the Jap District of New York and seeks a minimum of $5,000,000 in awards, which excludes curiosity, charges, and litigation prices.

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