Inside Canon’s Impressively Stocked Olympic Professional Digital camera Service Facility

The 2020 Olympics in Tokyo are properly underway and regardless of adjustments that needed to be made due to the COVID-19 pandemic, Canon — like Nikon — has arrange a fully-staffed Olympic camera repair and loan facility that’s dwelling to an enormous arsenal of cameras and lenses.

Riki Kakizaki, one in every of Canon’s World Sports activities Occasion Skilled Help Division leads, gave PetaPixel a tour of its facility whereas additionally answering questions concerning the steps the corporate has taken to guarantee the protection of each photographers and its employees. The again of the ability proven within the pictures beneath is generally off-limits to guests.

Riki Kakizaki, World Sports activities Occasion Skilled Help Division, Picture Imaging System Advertising and marketing Headquarters

“As a result of the Tokyo 2020 Olympic and Paralympic Video games are being held with out spectators, the worth of press pictures is bigger than ever,” Kakizaki tells PetaPixel.

“We at Canon are doing our utmost to offer assist for photographers in order that they don’t miss a single second of the athletes’ performances. We stay up for photographers capturing historic and highly effective moments of the Video games with Canon cameras. We additionally consider there will likely be a wide range of use instances and pictures kinds made potential by such gear as distant picture seize methods.”

Canon has taken dramatic steps to function effectively and inside expectations regardless of the problems introduced on by the pandemic and the restore facility is engaged on a 24-hour turnaround schedule regardless of all of the restrictions.

“With the intention to present full service (restore, inspection, cleansing, loaning of kit throughout restore), we choose a location as near the occasion as potential and dispatch our most extremely expert employees. As well as, we offer the mandatory elements and parts for the present hottest/broadly used gear in order that we are able to make full repairs,” Kakizaki says.

“This allows us to offer speedy service, full most repairs and return gear to photographers in 24 hours or much less. Within the case of inspections and cleansing, we are able to usually return gear inside one hour. The best profit to us is that photographers are in a position to proceed capturing pictures, with out interruption, utilizing the gear they’re most aware of.”

Photographers who herald gear for restore or service can count on to choose up that gear the following day and are given a loaner digicam or lens within the meantime. Moreover, Canon can present loaner gear if there are different points.

“Previously, there was an incident wherein a photographer’s gear was stolen, and we specifically offered them with loaner gear so they may proceed taking pictures,” Kakizaki says. “In one other case, a photographer’s gear was broken when an athlete by accident collided with them. We have been in a position to totally restore the gear and return it to the very grateful photographer inside 24 hours.”

Whereas Canon declined to touch upon what number of cameras and lenses it has available, the pictures offered by the corporate one other from Jeff Cable (who has a detailed blog post about the facility on his website) present that Canon stocked the ability totally regardless of early indications exhibiting that there can be limitations on how the corporate may function. This turned out to be exceptionally fortuitous, as, on the eleventh hour, Canon was allowed to operate its facility in full, although loans are solely offered as replacements for gear that’s presently being repaired.

Whereas the Canon 1DX Mark III is the first digicam utilized by professionals and as such Canon has probably the most of that mannequin out there, Kakizaki says that the corporate has an enormous variety of super-telephoto lenses, zoom lenses, and EOS R5 and R6 digicam our bodies out there. In the course of the tour, he confirmed that the preferred lens that has been requested for mortgage is the EF 200-400mm f/4L, the shelf for which was empty.

Picture by Jeff Cable

It’s well-known that there are a number of photographers on the Olympics who’re currently testing Canon’s forthcoming EOS R3 camera so as to have real-world testing happen in order that photographers can present suggestions to Canon on how the brand new gear operates. These checks have revealed the camera will feature a 24-megapixel sensor. Whereas Kakizaki did agree that the cameras are being examined, he and Canon stopped wanting offering particulars on what precisely the corporate is hoping to listen to from photographers concerning the R3 and what the corporate would possibly do with that info. That mentioned, the suggestions will show worthwhile.

“We extremely worth the suggestions given to us by photographers who use Canon gear, and going ahead, we are going to proceed to make each effort to answer such suggestions when creating merchandise,” Kakizaki says.

In the course of the tour, Kakizaki confirmed the varied ranges of safety which can be in place to maintain the percentages of contracting the virus low.

“Varied measures have been taken so as to adjust to rules meant to stop the unfold of COVID-19 infections,” Kakizaki says. “Because of journey restrictions, we couldn’t herald employees from abroad. As a substitute, the employees offering assist at this yr’s service sales space are all Japanese.”

Photographers, of which over 100 often go to the sales space day by day, wait in a line that has socially distanced factors alongside the facet of the sales space. There are a number of show displays that request the usage of masks, hand washing or sanitizing, and social distancing as properly. When referred to as up, the primary entrance counter is split into a number of sections which can be cordoned off with plastic partitions. Photographers place any gear that they need to have serviced right into a basket, which is then taken to the again. On this method, there isn’t any direct contact between a Canon employees member and the photographer. All the floor space can also be disinfected between photographers.

The restore heart itself is impressively staffed, and every technician is required to put on masks and gloves whereas working. Moreover, plastic partitions are in place between every employees member’s workstation. Canon was unable to elucidate precisely what occurs to gear from the purpose a photographer drops it off to the time it’s picked up the following day, however Kakizaki did present the completely different stations throughout the facility the place cameras are repaired, cleaned, examined, and saved.

The Canon Olympic skilled photograph service Heart seems to be deceptively small from the entrance of the sales space, as behind these closed doorways there are racks of digicam gear and varied areas the place the corporate’s technicians can work. Canon has a number of particular areas that enable them to check the efficiency of longer focal size lenses, for instance, in addition to an space that may be made totally darkish to permit the employees to check a digicam’s sensor efficiency in varied gentle situations.

For extra pictures that go behind the scenes at Canon’s photograph service heart on the Tokyo Olympics, Jeff Cable has additional photos worth checking out.


Picture credit: Images offered courtesy of Canon apart from these which can be particularly famous.

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