Launch of Skylum Luminar Neo Confuses and Frustrates Prospects

Skylum lately introduced a brand new modifying software known as Luminar Neo, however clients who’ve been loyal for years are confused and annoyed that the corporate would launch new software program somewhat than assist the present Luminar AI.

Skylum (previously generally known as Macphun) is a photograph modifying software program firm that has been vying to be an Adobe Various for a number of years.

Beginning with the launch of Luminar, then with Luminar AI, and most lately Luminar Neo, the corporate has confronted repeated backlash for sunsetting — retiring — its software program and pushing customers to purchase new stand-alone purposes instead of just updating present ones. Even Photofocus, a publication that’s intrinsically linked with Skylum, has written about the confusion and frustration voiced by the client base.

When Skylum introduced Luminar Neo, customers instantly discovered themselves asking if that meant that Luminar AI was being retired. What about Luminar 4? The reply is difficult.

Whereas Skylum’s official stance is that it’s nonetheless supporting Luminar AI, getting a straight reply about the way forward for the applying has confirmed tough. The corporate has not gone as far as to say the applying will proceed to be supported, but the app Aurora HDR hasn’t acquired an replace since 2019. This historical past has led some to imagine that is the inevitable way forward for Luminar 4 and Luminar AI.

Frustration has been mounting, already evident on the corporate’s personal assist and affiliate pages the place a number of customers have posted their confusion and frustration, some going as far as to ask for refunds. Many imagine that at this level, it’s secure to imagine that Luminar 4 will go the best way of Aurora HDR and that there might be no additional updates offered or obtainable to buy.

“As others be aware… their enterprise mannequin is to have us purchase their product, not replace it for something besides bug fixes, then add a few options and launch a newly-named, nearly equivalent product a yr later and have us purchase THAT,” a PetaPixel reader wrote in response to the launch of Luminar Neo.

“Luminar 3 to 4 to AI to Neo. They’ve completed this principally yearly or two with no sign of ending. I’m keen to wager that we’ll see Neo-AI a yr from now and they’ll let Neo wilt as they’ve with 4 and AI. I’ve gone from recommending Luminar to mates to warning them away. They don’t have any respect for his or her clients and I’ve misplaced all respect for them.”

In response to Skylum, Luminar AI and Luminar Neo might be separate apps and are described as “a part of a household,” a lot akin to how the early apps from Macphun had been half of a bigger suite. The place Luminar AI is a straightforward “preset” editor with customization obtainable after the very fact, Luminar NEO is “designed to permit artists to tackle tougher picture creation work and obtain outcomes which frequently appear unattainable.”

In response to feedback on PetaPixel’s coverage of Luminar Neo, Skylum’s Chief Product Evangelist Richard Harrington says that customers can anticipate an entire new render engine for pace, a cell companion app for sharing and photograph change, the flexibility to scrub up energy traces in photos and take away sensor mud with synthetic intelligence, a 3D relighting software, layers, AI masking, and extra.

Given the historical past with Adobe’s personal launch of Lightroom CC and Lightroom Traditional which additionally induced confusion and anger with that buyer base, it’s potential that the engineers at Skylum are going through the identical complications that Adobe did when attempting to repair and replace the massive mass of older code.

When pressed in the course of the announcement of Lightroom CC, the Lightroom product managers confirmed the perfect resolution was to simply begin contemporary and construct every little thing over once more utilizing newer code somewhat than attempt to frequently patch outdated software program. Given this data, it’s potential that the Luminar Engineers are on the identical path. Theoretically, that will result in a greater, sooner, much less memory-intensive model of the applying. That mentioned, Luminar AI and Luminar 4 are significantly youthful than Lightroom was on the time of the launch of Lightroom CC.

Regardless, many Skylum customers are annoyed and it’s not clear if the corporate’s plans for its software program adequately tackle these loudly voiced considerations.

Go to Source