Western Digital to Finish Help for Prior Generations of My Cloud OS

Western Digital My Book Live devices have been hit by a widespread attack that focused a vulnerability within the software program and allowed these with malicious intent to remotely entry and wipe the information of the related gadgets. The vulnerability was later found to be a “zero-day exploit,” which suggests it was an issue that existed within the gadgets from the second they have been offered.

Per week later, a report discovered that Western Digital merchandise working My Cloud OS 3 also had a zero-day vulnerability that the corporate mentioned it might not tackle, and solely can be mounted by upgrading to OS 5.

In a brand new a word to clients of affected gadgets, Western Digital says that because it has evaluated its {hardware} and as safety requirements evolve, it has decided that it’s needed for it to finish help for prior generations of My Cloud OS completely, which incorporates My Cloud OS 3 and My Cloud OS 2. As a word, there is no such thing as a My Cloud OS 4.

Beginning on January 15, 2022, the corporate says that gadgets which are appropriate with OS 5 will now not help prior generations of My Cloud OS, together with My Cloud OS 3. WD says that anybody who needs to retain distant entry to My Cloud drives might want to improve these gadgets to My Cloud OS 5 “now.”

For many who have legacy, My Cloud OS 3 gadgets that can’t be upgraded to OS 5, WD has mentioned that they may merely be unable to entry them remotely. It will take impact on April 15, 2022.

“There are critical security updates which are solely obtainable for My Cloud OS 5-compatible gadgets. In case your system isn’t appropriate with My Cloud OS 5, you’ll solely be capable to entry it domestically,” the corporate says. “After April 15, 2022, your system will now not obtain distant entry, safety updates, or technical help. To assist shield your content material, we advocate that you simply again up your system, disconnect it from the web, and shield it with a robust, distinctive password.”

WD has arrange a web page that reveals which My Cloud gadgets are appropriate with the My Cloud OS 5 replace.

The corporate appears to know that this transfer is sure to upset some clients, and “to make it simpler” on them, is sending a 20% low cost coupon to clients who personal gadgets that aren’t appropriate with an improve.

“We’ll ship the coupon by means of e-mail in January 2022,” the corporate writes. “You received’t must return your present system, and the code can be good for 90 days.”

WD’s product lifecycle support policy states that gadgets can be coated for as much as eight years after they’ve been launched, and 9 years after a product has been made obtainable, the corporate reserves the precise to discontinue all updates together with important software program and safety updates. WD might also discontinue cloud service help for a product on this section. If a product function is dependent upon cloud providers to operate, that performance will finish.

If a product continues to be underneath guarantee, WD says that it’ll nonetheless honor all legitimate claims. A full listing of affected gadgets and improve choices which are obtainable is offered on WD’s website.

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