Western Digital to Finish Help for Prior Generations of My Cloud OS

Western Digital My Book Live devices had been hit by a widespread attack that focused a vulnerability within the software program and allowed these with malicious intent to remotely entry and wipe the info of the linked units. The vulnerability was later found to be a “zero-day exploit,” which implies it was an issue that existed within the units from the second they had been bought.

Every week later, a report discovered that Western Digital merchandise working My Cloud OS 3 also had a zero-day vulnerability that the corporate stated it could not tackle, and solely can be mounted by upgrading to OS 5.

In a brand new a be aware to clients of affected units, Western Digital says that because it has evaluated its {hardware} and as safety requirements evolve, it has decided that it’s vital for it to finish help for prior generations of My Cloud OS totally, which incorporates My Cloud OS 3 and My Cloud OS 2. As a be aware, there is no such thing as a My Cloud OS 4.

Beginning on January 15, 2022, the corporate says that units which can be appropriate with OS 5 will not help prior generations of My Cloud OS, together with My Cloud OS 3. WD says that anybody who desires to retain distant entry to My Cloud drives might want to improve these units to My Cloud OS 5 “now.”

For individuals who have legacy, My Cloud OS 3 units that can not be upgraded to OS 5, WD has stated that they’ll merely be unable to entry them remotely. This may take impact on April 15, 2022.

“There are critical security updates which can be solely obtainable for My Cloud OS 5-compatible units. In case your system isn’t appropriate with My Cloud OS 5, you’ll solely have the ability to entry it regionally,” the corporate says. “After April 15, 2022, your system will not obtain distant entry, safety updates, or technical help. To assist shield your content material, we advocate that you simply again up your system, disconnect it from the web, and shield it with a robust, distinctive password.”

WD has arrange a web page that exhibits which My Cloud units are appropriate with the My Cloud OS 5 replace.

The corporate appears to know that this transfer is sure to upset some clients, and “to make it simpler” on them, is sending a 20% low cost coupon to clients who personal units that aren’t appropriate with an improve.

“We’ll ship the coupon by e-mail in January 2022,” the corporate writes. “You received’t must return your present system, and the code will probably be good for 90 days.”

WD’s product lifecycle support policy states that units will probably be lined for as much as eight years after they’ve been launched, and 9 years after a product has been made obtainable, the corporate reserves the best to discontinue all updates together with important software program and safety updates. WD may discontinue cloud service help for a product on this section. If a product function will depend on cloud providers to operate, that performance will finish.

If a product continues to be underneath guarantee, WD says that it’ll nonetheless honor all legitimate claims. A full checklist of affected units and improve choices which can be obtainable is supplied on WD’s website.

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